FAQ

Heated Towel Racks

SAFETY

Are heated towel racks safe?

Yes, they are safe to use however a heated towel rack is a heating device and thus should be treated as such and used for its intended purpose.

Are the temperatures of Dry Element Technology (DET) heated towel racks safe?

Yes, all our DET heated towel racks are tested and conform to the relevant UL standards.

Does the surface of a DET heated towel rack increase in temperature when covered?

Yes, thanks to Direct Intelligent Heating, the area under the towel increases in temperature when the towel is placed on the towel rail. This process does not use any additional electricity. It is also important to note that it is only the covered surfaces that increase in temperature, not the entire rail. This is a benefit of not having any fluid in the heated towel rack. The uncovered and exposed surfaces remain below an absolute temperature of 131°F or 55°C (assuming the room temperature is at 68°F or 20°C).

Are the heated towel racks safe to use in a damp environment?

Yes, dry element heated towel racks are perfectly safe to use in a damp environment as they have International Protection rating of IPX5 and have been tested and comply with the relevant international safety standard.


INSTALLATION

What is the best height to install my heated towel rack?

There is no specific height that a heated towel rack should be installed at, in most cases it is a personal choice.

Are the heated towel racks easy to install?

Yes, they are easy to install and each heated towel rack is supplied with simple installation instructions along with a mounting template for accurate measuring. Before installation, check your local electrical codes for applicable regulations.

I want to install my heated towel rack on plaster at the top and on tiles at the bottom, how can I install it across these different heights?

As an optional extra, Bathroom Butler can supply mounting extensions for the top section to ensure that the towel rack remains parallel to the wall.

Can I install my heated towel rack myself?

Yes, you can install your heated towel rack yourself, but check your local electrical codes for applicable regulations, before installation. If you are not experienced with home wiring, have an electrician do this job for you or opt for our plug-in wiring option.

I assume the cable must be fitted before tiling.

Bathroom Butler heated towel racks allow for both visible and hidden wiring depending on the customer’s choice. However hidden wiring is more aesthetically appealing, and the conduit would have to be installed into the wall for the cable to run through before tiling. Each heated towel rack is supplied with 27.5 inches of cable.

Can I install my heated towel rack with the electrical outlet (EO) at the top?

Yes. Only Bathroom Butler DET towel racks can be installed with the EO at the top. This is done by simply turning the Bathroom Butler DET towel rack upside down.

What are the installation dimensions and requirements?

Refer to the specifications of the specific heated towel rack.


PRODUCTS

What is the purpose of a heated towel rack?

The primary purpose of heated towel rack is to dry towels, which makes them a necessity. By using heated towel racks, users can benefit from dry towels, reduced water and electricity consumption's, and a beautiful storage solution that prevents a damp environment on the surface of bath towels for bacteria and mould.

Why do I save water and electricity by using a heated towel rack?

By using a heated towel rack, consumers are completely drying their bath towels after each use, therefore eliminating the need to wash and tumble dry towels as often, thereby saving electricity and water.

What wattage does a heated towel rack run at?

Bathroom Butler heated towel racks use similar wattage to that of 1 or 2 incandescent light bulbs; therefore, a heated towel rack is very cost effective. The average wattage of a heated towel rack is between 60 Watts and 120 Watts. Please refer to the technical pdf file of the specific model for the exact wattage.

Will my heated towel rack rust?

No, all polished heated towel racks are made from GRADE 304 Stainless Steel which is rust resistant.

What are heated towel racks made from?

All polished heated towel racks are made from GRADE 304 Stainless Steel, which is 100% recyclable.

How can I take care of my stainless steel product?

To clean the product firstly switch OFF your heated towel rack and allow it to cool down. Secondly wipe it down with a warm damp cloth then buff it dry.

  • Removing light scratches: Metal polish can be used to remove light scratches or blemishes.
  • Tile grout cleaner is out: Never use tile grout cleaner on your GRADE 304 Stainless Steel products, as it will cause brown marks that are almost impossible to remove. If you are retiling your bathroom – it is always better to remove any stainless steel fittings or fixtures beforehand, and only re-install them once the grout has been successfully applied and the excess tile grout has been removed.
  • Steel wool is a no-no: Never scour the surface with steel wool, as it will cause scratches on your stainless steel product and it will contaminate the surface.
  • Chlorine will damage the surface: Avoid any household detergents that contain Chlorine as this can affect the surface finish of your stainless steel product.

How should you fold the towel over the heated towel rack?

For optimum drying, we recommend that a towel is folded twice creating 4 layers and then placed on the horizontal bars of the heated towel rack. By folding the towel in 4 layers, the heat is trapped under the towel which then slowly seeps through the layers of the towel drying it more quickly and efficiently and adding some warmth at the same time. The bottom of the towel should not extend 5.9 inches below the bottom horizontal bar.

Some More Tips: Don’t weave the towel through the bars as the heat will just escape into the air. Don’t place more than 4 layers at a time as this may prevent the outer layer from drying.

What is DET?

DET stands for Dry Element Technology which is the heating technology Bathroom Butler uses for heated towel racks. Simply explained a silicone coated heating wire is thread through the bars of the heated towel rack and when the power is switched on the heating wire gets hot which in turn heats up all the bars at once. This new technology allows for several benefits that would otherwise not be possible.

Which is better Fluid filled or DET heated towel racks?

Bathroom Butler has found DET to be better than Fluid Filled for several reasons, DET heated towel racks contain no thermal fluid thus there is no possibility of any leaks; DET heated towel racks are lighter and thus easier to install; DET heated towel racks also heat up quicker than Fluid Filled, thus making them more economical.

How long will it take my heated towel rack to heat up?

10-15 minutes for Bathroom Butler DET heated towel racks to heat up to 86°F above room temperature, whereas the older Fluid Filled models can take anything from 60-90 minutes to heat up to working temperature.

Where is the switch for the device?

If you purchase a Bathroom Butler DET heated towel racks with PTSelect Switch or TDC Timer then the switch will be located on the bottom left.

What is the PTSelect Switch?

PTSelect is short for the Personal Temperature Selection Switch which is discretely built into our heated towel racks with the designation PTS. The flexibility of the PTSelect switch allows users to adjust the temperature as desired for all year-round use and affords control over running costs by switching on and off the heated towel rack.

What is the TDC Timer?

TDC Timer is short for Total Digital Control Timer, which is elegantly built into our heated towel racks with the designation TDC. The advanced features of the TDC Timer allows users to program the heated towel rack to automatically switch on and off. The TDC Timer also has temperature adjustment so that users can increase or decrease the temperature of the unit to their personal liking for all year-round use. The features of the TDC Timer help conserve energy and reduce running costs by as much as 75%

What is the Wi-Fi Switch?

The Wi-Fi Switch is a Wemo light switch that is supplied with the Bathroom Butler heated towel rack. Once you have connected the Wemo switch to your existing wi-fi network you can control the heated towel rack via the free app on your mobile device.

What is the difference between a radiator and a heated towel rack?

Radiators are very popular in Europe and are designed as part of the central heating system of the home to heat the entire bathroom, and therefore use large amounts of electricity, between 600 Watts and 1500 Watts. While heated towel racks are not designed to heat the bathroom, but their main purpose is to dry your bath towels and therefore use very little electricity, between 60 Watts to 120 Watts.

What is the difference between a towel warmer and a heated towel rack?

A towel warmer is an appliance that is similar to a dryer and it is used to physically warm bath towels, it looks like a bucket and approximately 500 Watts of electricity. Heated towel racks on the other hand are designed to dry bath towels while adding a touch of warmth and use a maximum of 120 Watts of electricity. Not only are heated towel racks functional by providing a place for your bath towels to hang neatly and dry, but they are also décor features in bathrooms and are often used by interior designers as a design feature.

What is the difference between a heated towel rack and a heated towel rail?

A heated towel rack is also sometimes referred to as a heated towel rail, this is just a different way of naming the same product.

If the heated towel rack is designed to run 24/7, then why add a control switch?

Light bulbs are also designed to run 24/7, but when homeowners leave the room, they should switch the light off. So, like any modern-day appliance heated towel racks should be supplied with a switch to allow users to switch them off when not in use. Anything less would be wasteful.

Where does the power cable for the element come out?

Bathroom Butler heated towel racks have a DUAL ENTRY electrical connection. This means that each heated towel rack has both bottom left hand and bottom right-hand electrical connections. Therefore, when installing the heated towel rack, you can choose which side to connect the electrical power.

What are the amperages of the heated towel rack?

Refer to the specifications of the specific heated towel rack.

How do I save electricity by using the power saving controllers?

By using the controllers as they have been intended, by switching off the heated towel rack when not in use and by adjusting the temperature, consumers can reduce running costs by up to 75%. In our experience we have found that it takes approximately 4 hours to dry damp towels. It is, therefore, only logical to switch off your heated towel rack once your towels are dry.

Are the heated towel racks thermostatically controlled?

No, the heated towel racks are designed to reach 86 - 95°F above room temperature (68°F) with no towels and 140 -149°F above room temperature (20°C) with 4 layers of towels. To provide freedom of temperature choice Bathroom Butler DET heated towel racks are available with a built-in power control option of either the PTSelect Switch or TDC Timer which enables users to adjust the temperature of the unit.

Can I adjust the temperature of my heated towel rack?

Yes, most of Bathroom Butler’s DET heated towel racks are available with either, PTSelect Switch or TDC Timer, which allows users to adjust the temperature of the heated towel rack, increasing it in winter to dry towels and add a touch of warmth; and reducing it in summer to dry towels.

What is the surface temperature of the heated towel rack?

The heated towel racks are designed to reach 86 - 95°F or 30 - 35°C above room temperature, assuming the room temperature is at 68°F or 20°C.

Does Bathroom Butler make Fluid Filled type heated towel racks?

No, Bathroom Butler has discontinued its Fluid Filled heated towel rack due to DET heating technology being more advanced than the older Fluid Filled heating technology.

Bathroom Accessories

INSTALLATION

What tools do I need to install my Bathroom Butler Bathroom Accessories?

To install our bathroom accessories in a masonry (brick) wall you need a Hand Drill Machine, Tape Measure, Pencil, Spirit Level Screwdriver and various drill bits (Ø10mm Spade Bit, Ø6mm masonry drill bits).


PRODUCTS

What is the RIGID Loc Mounting system?

The RIGID Loc is a unique mounting method for bathroom accessories designed and engineered by Bathroom Butler that prevents accessories from coming loose. At Bathroom Butler we believe in a business ethos of continuous innovation and designing products by listening to what customers have to say. One of the most common problems with bathroom accessories is that the grub screws need constant retightening to prevent the accessories from coming loose. Bathroom Butler’s RIGID Loc Mounting System was specially engineered to overcome this problem. The patented design ensures Bathroom Butler’s accessories remain firmly secured in place.

Why is the RIGID Loc Mounting System better than the traditional fixation method using grub screws?

The RIGID Loc Mounting System has been tested vigorously for performance and durability in-house. A strenuous knock test was developed to simulate the vibrations caused by daily use of various bathroom accessories. The RIGID Loc Mounting System passed more than 100 000 knocks which is incredible compared to the traditional grub screw fixation which failed after only 300 knocks.

How does RIGID Loc work?

As DIY products, Bathroom Butler accessories are easy and simple to install. A screw with a T-shaped barrel clamps down on the wall fixing. As you slide the accessory over the wall fixing, the barrel fits neatly into its groove. When you tighten the screw the T-shaped barrel slides down into place, pulling the accessory tight against the wall. The barrel is then locked into place.

Why do you supply Fischer® UX Wall Plugs with the product?

When we were designing the RIGID Loc Mounting System we found that there were two parts to having a secure mounting. The first is the fixing of the mounting bracket to the wall and the second is the fixing of the accessory to the mounting bracket. We solved the problem of a secure mounting between the accessory and mounting bracket with RIGID Loc, but we also found a problem when fixing the mounting bracket to the wall. The basic problem is that most walls today are very soft resulting in a problem of oversized holes being drilled and also many installers using the closest drill size they have in their toolbox again resulting in oversized holes. We found that when using original Fischer® UX Wall Plugs, the mounting bracket is still secure even in oversized holes.

Can I install my bathroom accessories on dry wall?

Yes, you can install Bathroom Butler RIGID Loc bathroom accessories on a dry wall using the original Fischer® UX Wall Plugs supplied with the product. Provided the dry wall is thicker than 24mm or you can fasten directly into a stud.

Should I remove the template after I've drilled my holes?

No, you must not remove the template. The reason for this is that the mounting template actually forms part of the RIGID Loc Mounting System by acting as a non-slip surface between the wall and the ribbed back of the mounting bracket.

Does it matter which way the RIGID Loc barrel is inside the product?

Yes it does matter which way the RIGID Loc barrel is positioned. The little legs must be facing downwards like legs on the ground. The purpose of the legs is to make sure the RIGID Loc barrel does not rotate when the screw is tightened.

When do I know I've tightened my bathroom accessories enough?

You know you have tightened the RIGID Loc bathroom accessories enough when the cover plate is tight against the wall. To achieve this make sure that you hold the allen key on the long end to get as much leverage as possible.

Does glue mounting work?

In our opinion there are too many sensitive installation requirements with all the glue mounting systems at this point in time. Until a glue has been developed that is not sensitive to small amounts of dirt, dust and moisture we do not believe in offering a glue mounting.

Once installed, can I remove my RIGID Loc bathroom accessories?

Yes you can remove your bathroom accessories from the wall by loosening the screw using the allen key. You will however notice that it is more difficult to loosen the screw than it was to tighten it – this is RIGID Loc in action.

Does it matter which way I install the RIGID Loc mounting bracket?

Yes, it does matter which way you install the RIGID Loc mounting bracket. If it is not installed the correct way around, the accessory will not slide over the mounting.

Do I have to use the screws & plugs you supply?

No you do not, however we highly recommend that you do as it will make for a more secure mounting.

What size hole should I drill for my bathroom accessories?

For the Fischer® UX Wall Plugs you should use Ø6mm drill bit. If you drill a hole that is too big then it will weaken your mounting.

What material are Bathroom Butler Bathroom accessories made from?

All Bathroom Butler bathroom accessories marked SS304 are made from GRADE 304 Stainless Steel which is one of the more premium grades of commercial stainless steel available.

Will my bathroom accessories rust?

No, all bathroom accessories marked SS304 are made from GRADE 304 Stainless Steel which has the inherent property of being rust resistant.

How can I take care of my stainless steel bathroom accessories?

Simply wipe your product down regularly with a warm damp cloth then buff it dry. Dust particles contain contaminants, and if they are allowed to settle on any product for long enough, they will eventually cause marks to form.

  • Removing light scratches: Metal polish can be used to remove light scratches or blemishes.
  • Tile grout cleaner is out: Never use tile grout cleaner on your GRADE 304 Stainless Steel products, as it will cause brown marks that are almost impossible to remove. If you are retiling your bathroom – it is always better to remove any stainless steel fittings or fixtures beforehand, and only re-install them once the grout has been successfully applied and the excess tile grout has been removed.
  • Steel wool is a no-no: Never scour the surface with steel wool, as it will cause scratches on your stainless steel product and it will contaminate the surface.
  • Chlorine will damage the surface: Avoid any household detergents that contain Chlorine as this can affect the surface finish of your stainless steel product.

 

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